About me...

My expertise is hard-won from every corner of the hospitality world. I’ve worked with top restaurants, events, festivals, guest houses and – in particular - 16 years as General Manager of one of South Africa’s most acclaimed Hotel/Restaurants - Le Quartier Francais.

+27 (0)84 608 8815
lindacoltart@gmail.com

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Website designed by Tamaleki @2019

What I do

  • Mastering new skills

  • Product knowledge and upselling skills

  • The Culture of Hospitality - values, attitude, respect & self respect

  • How do you keep up with it all?

  • I am the middle man

  • Need someone to pull it all together?

  • Need someone to do the innovative or creative thinking?

  • Or simply a sounding board to get the juices flowing?

  • Want to experience Franschhoek through the eyes of a local and like no other holiday maker ever will?

 

Training

MASTERING NEW SKILLS

PRODUCT KNOWLEDGE AND UPSELLING SKILLS

THE CULTURE OF HOSPITALITY - VALUES, ATTITUDE, RESPECT AND SELF-RESPECT

CHALLENGE: we typically get stuck in a ‘service rut’ and can’t see beyond what we’ve been taught and what we did yesterday.

I share new ideas and skills to build competence and awareness.
I work on fine tuning attention to detail and mastering “small things that make big differences”
GuestWise – how to correctly interact with guests and how to know when to move on

CHALLENGE:  too often staff lack confidence simply through lack of knowledge of a menu, or fancy terminology used which compromises their everything from their demeanor to their ability to communicate.

Knowledge is the waiters weapon to satisfying a guests needs and helping to upsell smoothly and stylishly. I assist in improving staff knowledge, building up their confidence and enhancing their ability to communicate effectively with the guest.

CHALLENGE: When a guest is paying top dollar to stay or eat in an establishment, often that top dollar value and expectation is not translated in the staffs attitude, values and behaviour.  

I work through 4 fundamental areas, VALUES, ATTITUDE, RESPECT AND SELF RESPECT.  This can be done in a group or one-on-one.

 

Advising

HOW DO YOU KEEP UP WITH IT ALL?

CHALLENGE: Every day there are new restaurants that are trendier.  New Guesthouses with bathrooms bigger than bedrooms! New Hotels with better and more creative guest experiences...

 

My “fresh eye/white glove approach ” gives you real-time reporting and assessments of your entire offering followed by an in-depth analysis and report back on your current operation, together with a detailed plan of action to implement any changes or training.

 

Too often the obvious stares us in the face and we don’t see it...
Too often we get stuck in a rut and miss the obvious...
Too often the obvious is all the guest wants!

Planning

 

I AM THE MIDDLE MAN

CHALLENGE:  Too often the finer details are overlooked when designing and planning... The Architect obsesses over the big picture and the Interior designer ignores those boring practical details.

I come in as the middleman – offering crucial insights on what the guest (remember them!) needs to make their stay comfortable and practical, yet luxurious.

My key areas of expertise: Bedrooms, Bathrooms, Restaurants, Bars, Lounge and Reception areas.

Event coordination

 

NEED SOMEONE TO PULL IT ALL TOGETHER?

CHALLENGE: To dot the “I”, cross the “T”,  straighten that picture and spot the dead light bulb...

As my focus is on attention to detail, I will ensure the logistics for your function/event meet all your requirements.

  • Operational planning

  • Time lines developed for the day and the weeks leading up to the event

  • Décor / equipment / procurement

  • Menus / bars

  • Invitations sent / attendance confirmed

  • Gifting / briefs / agenda’s

  • Registration / seating plans

  • Guest accommodation / transport / activities

 

Innovating

NEED SOMEONE TO DO THE INNOVATIVE OR CREATIVE THINKING? OR SIMPLY A SOUNDING BOARD OR FOIL TO GET THE JUICES OF INSPIRATION FLOWING? 

I am adept at working in a team to generate my own ideas and spark creativity in others.

Some of my previous ‘creations’:

  • Franschhoek Wine Valley Mystery Weekends

  • Fund Raising Treasure Hunts

  • WPO Amazing Races

  • Cooking Events

  • Training Programmes

  • Festival Ideas

 

Bespoke Experiences

WANT TO EXPERIENCE FRANSCHHOEK THROUGH THE EYES OF A LOCAL AND LIKE NO OTHER HOLIDAY MAKER EVER WILL?

21 years of living in Franschhoek has formed wonderful friendships and relationships which have opened up many a door to the most amazing spaces, places and people.

Bespoke experiences around: 

  • Food

  • Wine

  • Activities

  • History and community

  • Adventure