Who I've done it for
Onguma Game Reserve
Etosha - Namibia. 5 lodges, two campsites and 34 000 hectares of private wilderness to explore.
Consulted with owners and management on uplifting and the offering at their 5 star property "The Fort". Taking it to the next level from accommodation to amenities, food, crockery and decor. Enhancing the outdoor experience.
Ol Lentille luxury safari accommodation set within 40 000 acres of conservation area in Laikipia, Kenya
Advising owners and management on enhancing the guest journey and elevating guest amenities and offerings.
Upliftment of service in all guest areas. Revising menus and all food and beverage offerings.
Guidance on setting up SOP's.
The Safari Collection
a portfolio of unique luxury camps and lodges located in the finest areas of Kenya's diverse landscape. Time spent at each property mentoring Management and enhancing the current employee’s skills around service and customer communication in Housekeeping and Restaurants. Implementing SOP's and service values.
Leeukoppie
Set on a private estate surrounded by all of nature's beauty; mountains, sea, fynbos and the most exclusive and intimate accommodation with one of a kind experiences taylormade for each guest.
Advising on staffing needs, procurement, room requirements and general operations. Recruitment, staff training, set up and opening of 5 houses, implementing SOP's, and more recently mentoring senior management.
Nomad Beach Bar & Restaurant
enjoys an enviable location on Kenya's stunning Diani Beach with a stylish outside restaurant, offering quality local and international dishes. From idyllic beach cocktails and sundowners to romantic, moonlight dinners.
Implementing a foundation in the Food and Beverage department that focuses on procedures, policies and service values. Mentoring Restaurant Managers and Supervisors. Advising and training on uplifting the guests' experience.
Santé Wellness Retreat & Spa
Cape Winelands - A luxurious Destination Wellness Retreat including a world class Day Spa, Health Optimizing Clinic and Conference Centre
Set up housekeeping, reception and F&B departments. Implimented stantard operating procedures. Staff recruitment. facilitated soft opening and launch of the hotel and restaurant. Facilitated agent, blogger and media site inspections.
Laborie Estate a wine farm steeped in heritage at the foothills of the majestic Paarl Rock.
Hospitality team training and mentor to restaurant manager.
Sterrekopje Healing Farm cradled in the foothills of the Franschhoek mountains. A biodiverse farm and soulful sanctuary of healing rest, creativity and play. Recruitment, set up the housekeeping department, trained all housekeepers, implemented procedures and policies. Trained service staff. Soft launch of food and service.
Wolwedans
Located in the heart of NamibRand Nature Reserve, Wolwedans is more than a collection of camps, its a collection of dreams
Haute Cabrière home of Pierre Jourdan
a Family-owned winery on an estate founded in 1694. Staff assessments, recruitment and mentoring management.
O’Two Boutique Hotel situated on Mouille Points trendy Platinum Mile. Timeless, classic, lavishly furnished and uniquely designed. - Hotel & staff audit, systems & SOP implementation, housekeeping training, management mentor.
The Manor Restaurant at Nederburg Wine Estate - One of South Africa's icon Estates. Recruited for the newly revamped restaurant, service training & menu concepts.
Mont Rochelle Hotel & Vineyard luxurious 26 bedroomed hotel. Housekeeping training and writing up SOP's
The Corner House Residence Quaint 8 bedroomed Guest House in Franschhoek. Relief management and staff mentor.
Boschendal Wine Farm
Luxury Accommodation
Stylish simplicity, authentic, rural yet contemporary in character
Hotel Room set up, Housekeeping Training, Proceudure Implementation
The Franschhoek Cellar
"Loved at home. Acclaimed abroad"
Restaurant Procurement, Recruitment, Training and Opening
Relais & Chateaux
Virtuoso
San Pelligrino Worlds 50 Best restaurants
Clouds Estate
Luxury accommodation
Hotel Procurement, Recruitment, Training and Opening
Franschhoek Wine Valley Ambassador
Délice Network of Good Food Cities of the World
The Ivy Apartments
Luxury self catering apartments
River Bend Lodge
Addo Elephant National Park
The Luxury of Choice
Management relief, Housekeeping Training, Procedure and System Impementation
In Harmonie, La Motte
A culture of excellence
Housekeeping Training, Systems Implementation
ROSTO - Cibo di Strada
Johannesburg, Italian Street Food, no pizza and pasta, all tasty and original.
Recruitment, Staff Training, Advising and Opening.
Barossa Wine Valley - Adelaide, Australia - Student training:
Finesse and customer interaction in top dollar establishments
The small things that make the big difference
Confidence building
Round table consultations and interaction with staff of THE LOUISE AND APPELLATION.
The Robertson Small Hotel
Luxury accommodation and fine cuisine
Assessment, Actioned and Implemented soft changes, Housekeeping Training, Systems implementation
The Social Kitchen & Bar - Exclusive Books
Hyde Park - Amazing views, incredible food and beautiful decor
Restaurant Procurement, Recruitment, Training and Opening
Franschhoek Hospitality Academy and Learning Centre
Hospitality training, Skills & Leadership Development to disadvantaged Youth, who have no access or financial means to further their education after high school.
Housekeeping training, theory and practical
The Culture of Hospitality - values, attitude, respect and self respect
Rupert & Rothschild
An International collaboration and prestigious partnership of excellence and unique experiences with world-class wines.
Operational assistance. Operational and staff assessments with feedback and the implementation of effective policies and procedures.
Glenwood Wine Farm
Franschhoek - A family owned boutique winery where “simple, natural, quality” pervades everything they do be that farming, winemaking, caring for the environment or developing their people.
Menu concept, plating, food & wine pairings, staff training.
Hazendal
Stellenbosch - A heritage destination with a premium contemporary twist that focuses on culinary, cultural, educational and outdoor experiences.
Staff training on the finer details of service. Operational assessments and feedback with the implementation of certain systems, procedures and operational planning.
Big Dog Cafe
Franschhoek - café experience, with the focus being on excellent coffee and interesting menu options all set in a laid-back café environment. staff recruitment, service and product knowledge, upselling.Opened the cafe and got them up and running.
La Motte and Leopard's Leap
Franschhoek - Two iconic establishments, La Motte fine dining and wine, Leopard Leap, casual dining and wine. The small things that make the big difference. Finesse and customer interaction The Culture of Hospitality - values, attitude, respect and self respect